- info@whitestoneinternationalcollege.org.uk
- +44 20 3727 6493
- Mon - Fri : 08.00-17.00
Whitestone International College of Innovation delivers quality-assured, standards-aligned programmes that integrate academic rigour, industry relevance, and digital fluency to develop principled leaders who deliver measurable impact.
- London, United kingdom
- +44 20 3727 6493
-
Info@whitestoneinternational
college.org.uk
United States
United Arab Emirates
India
Courses
Advanced Professional Certificate in Hospitality Management & Guest Experience
The Advanced Professional Certificate in Hospitality Management & Guest Experience prepares
professionals to deliver world-class service excellence and manage day-to-day hospitality
operations efficiently.
Course Overview
The Advanced Professional Certificate in Hospitality Management & Guest Experience prepares
professionals to deliver world-class service excellence and manage day-to-day hospitality
operations efficiently.
The programme blends front-office management, food & beverage operations, housekeeping
excellence, service quality, and guest-experience strategy, aligned with international hospitality
standards (AHLEI, ISO 22483, Forbes Travel Guide). Participants learn to lead teams, enhance guest
satisfaction, and increase profitability through consistent, memorable experiences.
Why This Course is Important?
- Global relevance: Hospitality is a cornerstone of tourism and service economies worldwide.
- Guest loyalty: Experience quality directly drives reputation, reviews, and revenue.
- Operational leadership: Skilled managers improve efficiency and standards.
- Career growth: Ideal for roles such as Hotel Manager, Guest Relations Director, Operations Executive.
Learning Outcomes
By the end of this programme, participants will be able to:
- Apply hospitality management principles across operations, F&B, and service delivery.
- Design and manage guest-experience strategies that exceed expectations.
- Implement quality standards (e.g., ISO 22483) and brand service protocols.
- Lead, coach, and motivate service teams for consistent performance.
- Use feedback systems and KPIs to measure and improve guest satisfaction.
- Foster a culture of excellence, inclusivity, and professionalism.
Target Audience
- Hotel & Resort Managers
- Guest Relations & Front Office Executives
- F&B Supervisors & Operations Leaders
- Hospitality Entrepreneurs & Training Managers
- Customer Service & Tourism Professionals
Entry Requirements
- Experience in hospitality, tourism, or service management recommended.
- Proficiency in English (IELTS 5.5 or equivalent suggested).
Programme Structure & Modules
- Global hospitality trends and guest expectations
- Departmental coordination and end-to-end service flow
- Leadership’s role in service delivery
- Reservation systems, check-in/out, PMS integration
- Upselling, complaint handling, service recovery
- Mapping memorable guest journeys
- Restaurant & banquet service management
- Menu engineering, hygiene, HACCP compliance
- F&B profitability and CX synergy
- Room maintenance, cleaning protocols, health standards
- Aesthetics, ergonomics, sustainability practices
- Inspection checklists and comfort optimisation
- ISO 22483 and service quality models
- Designing emotional/sensory guest experiences
- Collecting, analysing, and acting on guest feedback
Awarding Body
Whitestone International College of Innovation
United Kingdom
Qualification Type
Advanced Professional Certificate
(Industry-aligned, regulated qualification issued by Whitestone International College of Innovation, UK)
Delivery Mode
Classroom – London (UK) / Dubai (UAE) campuses
Live Online – Instructor-led virtual sessions
Blended Learning –Pre-study resources + workshops + capstone project
Duration
5 days (intensive) or 3 weeks (part-time blended)
CPD Hours: 35 hours
- Assessment: Guest-experience enhancement project + knowledge test
- Certification: Awarded the Advanced Professional Certificate in Hospitality Management & Guest Experience upon successful completion.
- UK-issued advanced certificate recognised internationally
- Immediate uplift in service quality and operational performance
- Toolkits included: guest-experience audit form, service SOP templates, guest-feedback tracker, staff motivation plan
- Stronger guest loyalty, reviews, and revenue performance
- Enhanced career prospects in hospitality & tourism leadership
Aligned with ISO 22483 (Hospitality Service Quality), AHLEI competencies, Forbes Travel Guide Standards, and UNWTO excellence principles.
Programme Fees
Clear Fee Structure With No Hidden Costs
£
475
Per Course
-
Industry-focused programmes with global standards.
-
Practical skills for real-world success.
-
Academic excellence with career-ready outcomes.
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